Return Policy

Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. LightInTheBox.com will be responsible for any shipping fees incurred.

Products (excluding Made-To-Order, disposable, lingerie items, and Clearance items) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred.

For Made-To-Order clothing, if the items do not fit properly but were made accurately according to your order specifications, you are eligible for a free, one-time-only re-sizing service. You are responsible for all shipping fees incurred.

Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.

LightInTheBox.com guarantees its products against material and workmanship defects within the warranty period. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement.

Product-specific warranty periods.

If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement.Make sure to read the following Product-specific Warranty Periods table for more details (when applicable).


Category Sub Categories Warranty Period
Home & Garden Faucets, Lights 12 Months
Electronics All Products 2 Months
Mobile Phones & Tablets All Products 30 Days
Healthy & Beauty Tattoos, Wigs, Health Care, Massager 3 Months
Toys & Hobbies Radio Control 30 Days
Cosplay and Costumes, Ukuleles, Violins, Harmonicas,
Saxophones, Acoustic Guitars, Electric Guitars
3 Months
Instrument Accessories 6 Months
Cosplay & Costumes All Products 3 Months
Sports & Outdoor Frames, Forks, Handlebars & Stems 12 Months
Pedals, Seat Posts & Saddles 30 Days
Gadgets & Accessories All Products 30 Days